Effective Date: 10/06/2025
At Vital Max Formulas, we value your satisfaction and strive to ensure every order meets the highest standards of quality and care. Because our products are sealed and classified as research-use-only compounds, we maintain strict return and refund guidelines to ensure product integrity and customer safety.
Due to the sensitive nature of our formulations and for safety and purity reasons, we cannot accept returns, exchanges, or refunds on any opened or used items.
This policy helps maintain the highest level of product quality and ensures every customer receives only authentic, untampered materials.
If your order arrives damaged, defective, or incorrect, please contact our support team within 7 days of delivery with:
Your order number
A clear photo of the item(s) received
A brief description of the issue
Once verified, we will issue a replacement or refund as appropriate — no restocking fee applies for these cases.
📧 Email: vitalmaxformulas@gmail.com
Orders may be canceled within 1 hour of purchase, provided they have not yet entered fulfillment or shipping.
After this window, orders are processed automatically and cannot be changed or canceled.
If your package is lost, delayed, or marked “delivered” but not received, please contact us. We will work directly with the carrier to resolve the issue.
Vital Max Formulas is not responsible for incorrect addresses provided at checkout.
If a refund is approved, funds will be returned to your original payment method within 3–10 business days, depending on your bank or payment provider.
If you have any questions regarding this policy, reach out to our support team:
We believe real products should stand on their own — no pressure, no gimmicks. That’s why every order is backed by our 30-Day Satisfaction Guarantee.
If you don’t feel the difference you were hoping for, just reach out — we’ll take care of you.
No complicated forms.
No back-and-forth.
No hard feelings.
